Customer Success & Development Manager (Fintech)

TL;DR

Customer Success & Development Manager (Fintech): Driving customer activation, retention, and revenue growth for Italian clients with an accent on relationship management, upsell opportunities, and portfolio performance. Focus on ensuring successful onboarding, maximizing client satisfaction, and becoming an advocate for hirify.global's financial solutions.

Location: Hybrid (Milan, Italy) - 3 days at the office, 2 days remote.

Company

hirify.global is Europe’s leading finance workspace, providing business-class tools like invoicing and spend management with 24/7 support for over 600,000 customers.

What you will do

• Drive customer activation by ensuring successful onboarding and monthly active usage.
• Generate revenue growth by identifying upsell opportunities and maintaining strong MRR performance.
• Build lasting client relationships as the main point of contact for your Italian portfolio.
• Collaborate cross-functionally with Sales, Product, and Marketing teams to improve customer experience and share market insights.

Requirements

• 3+ years of experience in a customer-facing role within a digital/tech environment (fintech/SaaS preferred).
• Customer-focused and consultative approach, prioritizing client needs.
• Autonomous and organized, able to efficiently manage multiple targets (retention, activation, revenue).
• Results-driven, motivated by achieving clear KPIs (MAC, MRR).
• Perfect written and oral Italian (fluent) and a good level of English.
• This position is based in Milan, Italy (3 days at the office, 2 days remote).

Culture & Benefits

• Offices in Paris, Berlin, Milan, Barcelona, and Belgrade.
• Competitive salary package with meal vouchers and public transportation reimbursement.
• Health insurance and employee well-being initiatives, including access to Moka Care.
• Progressive disability and parenthood policy with childcare benefits.
• Monthly team events.

Hiring process

• Interviews with Talent Acquisition Manager and future managers.
• A remote or live exercise to demonstrate your skills.
• Process typically lasts 20 working days, with offers usually following within 48 hours.