TL;DR

Technical Account Manager (Cybersecurity): Building strong relationships and delivering expert guidance to strategic customers to ensure their long-term success and security with %hirify_global%'s platform, with an accent on proactively resolving complex technical challenges and maximizing platform value. Focus on serving as a solution expert from SOC to C-suite, prioritizing issues, and advocating for customer needs while driving escalations and renewals.

Location: Remote from United Kingdom, Spain, Germany, or Romania

Company

%hirify_global% is a global leader in cybersecurity, protecting modern organizations with its advanced AI-native platform and a mission to stop breaches.

What you will do

Serve as the primary technical contact and augment customer support teams.
Onboard new tech touch customers to the %hirify_global% platform.
Ensure customer success through proactive health checks, product training, and developing best practices with executive-level interaction.
Lead efforts to document and assess customer feedback with internal stakeholders and Product Leadership.
Research complex technical issues in a timely manner, provide recommendations, and drive escalations.
Contribute to internal technical expertise and create knowledge content for reuse.
Lead technical communications within the team and manage renewal risk to ensure successful renewals and upsells.

Requirements

Bachelor’s Degree or equivalent experience.
Industry-recognized security certification.
Experience working with all supported operating systems, enterprise web technologies, security, and cutting-edge infrastructures.
Network infrastructure experience and Security Operations Center working knowledge.
Excellent customer service skills and ability to quickly establish technical credibility with customers.
Excellent communication skills (written and verbal) with the ability to effectively communicate at all levels.
Demonstrable problem-solving skills with the ability to work independently and collaboratively.
Commitment to customer success.

Nice to have

Bachelor’s Degree in a related field.
3+ years of Customer Success/Support/Technical Account Management experience in a SaaS organization.
Fluency in German, Spanish, or Italian.

Culture & Benefits

Market leader in compensation and equity awards.
Comprehensive physical and mental wellness programs.
Competitive vacation and holidays for recharge, plus paid parental and adoption leaves.
Professional development opportunities for all employees.
Employee Networks, geographic neighborhood groups, and volunteer opportunities.
Vibrant office culture with world-class amenities.
Great Place to Work Certified™ across the globe.