TL;DR

Genesys Cloud Consultant (Fintech): Supporting large-scale digital transformation by developing contact center architecture and integrating Genesys Cloud with existing IT infrastructure, with an accent on optimizing IVR and ACD scenarios. Focus on ensuring smooth operation of voice, chat, and email channels and improving customer service efficiency through technological processes.

Location: Europe

Company

%hirify_global% is a company that cooperates with leaders in FinTech, Healthcare, Retail, Telecom, and others.

What you will do

Develop contact center architecture and configure Genesys Cloud systems.
Create and optimize Interactive Voice Response (IVR) and Automatic Call Distribution (ACD) scenarios.
Troubleshoot and ensure smooth operation of voice, chat, and email channels.
Set up omnichannel communication, including web chat, telephony, and CRM systems.
Configure rights, roles, and licenses in the system.
Train users and provide feedback.

Requirements

4+ years of experience as a System Administrator or in a similar role.
Basic technical understanding and fundamental consulting skills.
Willingness to learn the contact center industry and gain in-depth knowledge of Genesys Cloud.
Readiness to work hands-on with platform configuration and administration.
Ability to manage 2–3 projects in parallel and deliver client demonstrations.
English: Advanced level and above.
German: Intermediate level and above.

Nice to have

Experience conducting client workshops and creating concept documents.
Basic knowledge of AI and experience working with prompts.

Culture & Benefits

Opportunity to change projects and develop expertise in interesting business domains.
Work fully remotely, from the office, or choose a hybrid variant.
Systems of mentoring and adaptation for each new employee.
Access to the corporate training portal and bright corporate life.
Certification compensation (AWS, PMP, etc.), referral program, and English courses.
Private health insurance and compensation for sports activities.