TL;DR

Implementation Manager (HRIS): Lead customer implementations of %hirify_global%'s HR platform, aligning customer objectives with platform capabilities with an accent on project delivery, customer satisfaction, and long-term adoption. Focus on managing multiple projects simultaneously, ensuring on-time delivery within budget, and collaborating with internal stakeholders.

Location: Must be located in the Sydney Metro Area and willing to work in the Sydney office at least two days a week

Company

%hirify_global% helps modern, mid-size businesses transform the way they manage people, giving HR and managers all they need to connect, engage, develop, and retain top talent.

What you will do

Manage multiple concurrent implementation projects for customers across various segments.
Own the customer relationship from point of sale through go-live, acting as a trusted advisor.
Lead discovery sessions, capture customer requirements, and provide best-practice guidance.
Maintain detailed project plans and proactively communicate progress to stakeholders.
Ensure implementations remain on track, are delivered within budget, and meet customer satisfaction standards.
Collaborate cross-functionally with Sales, Product, Solution Architects, and Account Management teams.

Requirements

5+ years of professional experience, with 2+ years managing customer-facing/HR projects and/or implementations.
Experience implementing HR SaaS or complex SaaS solutions for mid-market customers.
Strong understanding of SaaS delivery models and customer lifecycle management.
Proven ability to manage multiple projects simultaneously.
Solid commercial acumen and excellent client-facing communication skills.
Must be located in the Sydney Metro Area and willing to work in the Sydney office at least two days a week.

Nice to have

Knowledge of HR.

Culture & Benefits

Company share options plan.
Hybrid working from day 1.
Work from home allowance.
Temporary remote work from anywhere in the world for up to 2 months (after 6 months of employment).
Fun company and team social events.

Implementation Manager, Apj