Implementation Manager, Apj

TL;DR

Implementation Manager (HRIS): Lead customer implementations of hirify.global's HR platform, aligning customer objectives with platform capabilities with an accent on project delivery, customer satisfaction, and long-term adoption. Focus on managing multiple projects simultaneously, ensuring on-time delivery within budget, and collaborating with internal stakeholders.

Location: Must be located in the Sydney Metro Area and willing to work in the Sydney office at least two days a week

Company

hirify.global helps modern, mid-size businesses transform the way they manage people, giving HR and managers all they need to connect, engage, develop, and retain top talent.

What you will do

• Manage multiple concurrent implementation projects for customers across various segments.
• Own the customer relationship from point of sale through go-live, acting as a trusted advisor.
• Lead discovery sessions, capture customer requirements, and provide best-practice guidance.
• Maintain detailed project plans and proactively communicate progress to stakeholders.
• Ensure implementations remain on track, are delivered within budget, and meet customer satisfaction standards.
• Collaborate cross-functionally with Sales, Product, Solution Architects, and Account Management teams.

Requirements

• 5+ years of professional experience, with 2+ years managing customer-facing/HR projects and/or implementations.
• Experience implementing HR SaaS or complex SaaS solutions for mid-market customers.
• Strong understanding of SaaS delivery models and customer lifecycle management.
• Proven ability to manage multiple projects simultaneously.
• Solid commercial acumen and excellent client-facing communication skills.
• Must be located in the Sydney Metro Area and willing to work in the Sydney office at least two days a week.

Nice to have

• Knowledge of HR.

Culture & Benefits

• Company share options plan.
• Hybrid working from day 1.
• Work from home allowance.
• Temporary remote work from anywhere in the world for up to 2 months (after 6 months of employment).
• Fun company and team social events.