Application Support Administrator (Atlassian)

TL;DR

Application Support Administrator (Atlassian): Supporting clients with their Atlassian applications (Jira, Confluence) and Adaptavist tools, processes, and best practices with an accent on configuring and customizing Atlassian software. Focus on automating processes to improve efficiencies and streamline processes as a remote outsourced Atlassian administrator for various clients at the same time.

Location: Germany

Company

hirify.global is a global family of companies that combine the best of teamwork, technology, and processes, helping all kinds of businesses be better today and tomorrow.

What you will do

• Support clients with their Atlassian applications and Adaptavist tools, processes, and best practices.
• Onboard and become familiar with customer application servers.
• Monitor and respond to customer requests on the Adaptavist service desk.
• Answer customer questions about how to best use the Atlassian applications in their business.
• Create projects, configure permissions and workflows and other solutions at the request of the customer.
• Solve issues and provide best practice recommendations to the customer.

Requirements

• Experience administering the Atlassian toolset, in particular, Jira and Confluence.
• Ability to demonstrable experience in consulting and user support.
• Experience customizing Atlassian software through the use of workflows and add-ons, for example ScriptRunner.
• Comfortable working both independently and collaboratively in a virtual face-to-face environment through online tools (e.g. WebEx, Zoom, Slack, Skype, etc.).
• Excellent written and verbal communications skills.
• Personable, helpful and professional attitude.

Nice to have

• Knowledge of the build process/Software Delivery Life Cycle – Continuous Integration and Delivery.
• Experience in using GitLab or Sonatype software.
• Any knowledge of Linux or databases.

Culture & Benefits

• Generous holiday (PTO) allowance.
• Flexible working hours.
• MacBooks provided to all employees and additional support for fully remote workers to set up their home offices.
• Exceptional Time Away Policy includes 26 weeks of fully paid leave for birthing parents, 13 weeks for non-birthing parents, and extended leave for adoption, IVF, surrogacy, elective egg freezing, and women's health needs such as menopause, menstruation, endometriosis, and PCOS.
• Flexible, remote-first way of working means that work can fit around your life, rather than your life fitting around work.