TL;DR

Senior/Lead Solution Engineer (AI): Crafting and demonstrating innovative AI-driven digital customer engagement solutions for B2B & B2C clients with an accent on technical discovery, business value articulation, and solution design. Focus on leading client workshops, presenting complex technical solutions, and driving continuous improvement within the Solution Engineering team.

Location: United Kingdom - London

%hirify_global% is a cloud platform as a service (PaaS) that is part of Salesforce, a leader in AI-driven digital customer engagement solutions.

What you will do

Work in close partnership with sales teams, partners, product and industry specialists to plan and deliver on sales campaigns, from technical discovery to technical close.
Lead client discovery and workshop sessions to design solutions that solve business challenges, achieve KPIs, and provide a path to fast return on investment.
Present and demonstrate technical solutions, articulating Marketing & AI return on investment value to business and IT partners.
Partner with Salesforce product management teams to deeply understand Salesforce solutions and roadmap, and advocate for key customer features.
Develop scalable, deployable, reusable, and relevant field enablement assets to accelerate adoption across customers, partners, and sales teams.
Remain well-informed on the latest innovations in customer experience management solutions.

Requirements

Experience working within a Solution Engineering, Pre-Sales, or Implementation role.
Experience in B2B or B2C Marketing.
Experience working in one or more of: Marketing Automation, Customer Data Platforms, and AI.
Be an autonomous self-starter able to learn, lead, and prioritize tasks effectively.
Possess persuasive verbal, written, presentation, and interpersonal communication skills.
Have a passion for storytelling to bring customer engagements to life using impactful presentation and solution demonstration content.
Must be based in the United Kingdom, specifically London.

Nice to have

Technical knowledge of the Salesforce platform.
Technical expertise in marketing automation tools, CRM systems, or Customer Data Platforms.
Salesforce Marketing Cloud (Account Engagement, Engagement or Next/Advanced) experience.
Experience in modern cloud data platforms (Snowflake, Databricks, Big Query, RedShift).
Knowledge of AI: Data Engineering, machine learning, Vector Databases & RAG, Agentic AI and Agents.
Experience in post-sales implementations.

Culture & Benefits

Work within the UKI Sales team, providing technology and industry expertise.
Opportunity to work on exciting critical initiatives to drive continuous improvement within the Solution Engineering team.
Chance to grow your personal profile within Salesforce.
Work across multiple highly dynamic teams or on solo projects.
Amplify your successes and learning moments internally to maximize impact.