TL;DR

Customer Success Director: Orchestrating the Signature Success Plan experience for large enterprise Salesforce customers, ensuring maximum value and partnership by aligning resources and expertise. Focus on building executive relationships, driving product adoption, and advocating for customer needs to improve implementation health and expansion.

Location: Must be based in Singapore

Company

%hirify_global% is a product company offering a platform for customer success solutions, integrated with Salesforce.

What you will do

Serve as the single point of customer accountability for all Signature deliverables, experience, and customer health.
Build and cultivate executive-level relationships with customer IT and business leadership.
Provide Salesforce expertise and insights to evangelize capabilities and communicate tailored recommendations.
Accountable for the creation and overall management of Joint Account Plans in partnership with Sales and Professional Services.
Provide insights and guidance on improving performance, deliver release readiness reviews, and manage key events.
Act as an advocate for customers during the triage and resolution of high severity cases.

Requirements

Strong background in managing large, complex enterprise customers in Customer Success or Program Delivery / IT Consulting.
Strong experience with Salesforce products is required.
Technical expertise with one or more Salesforce clouds (Sales/Service CRM, Agentforce, Data Cloud, MuleSoft).
Strong consultative skills and confirmed results working as a Trusted Advisor.
Exceptional communication and presentation skills with demonstrated ability to present and influence effectively at all levels.
Ability to understand and articulate complex and mission critical customer scenarios and customer business impact.

Nice to have

Understanding of enterprise architecture principles.