TL;DR

PS Operations Specialist: Ensuring accurate, timely, and compliant execution of Professional Services operational activities with an accent on day-to-day PS operations and smooth coordination across teams. Focus on resolving operational and system-related issues and maintaining high standards of delivery and stakeholder experience.

Location: Bangalore. This role is aligned to AMER business hours and will require working in a night-shift schedule to support global stakeholders effectively.

Company

%hirify_global% believes in the transformative power of automation to change how the world works by creating category-leading enterprise software.

What you will do

Provide operational support to internal stakeholders across Professional Services engagements.
Execute and support PS operational requests in alignment with defined guidelines and SLAs.
Collaborate with Sales, GTMs, Delivery, Project Managers, Finance, and other stakeholders to ensure seamless execution and handoffs.
Review and validate PS operational requests to ensure data accuracy, compliance, and SLA adherence.
Resolve day-to-day operational and system-related issues in a timely manner.
Act as a communication bridge between PS Operations and cross-functional stakeholders.

Requirements

Bachelor’s degree in Business, Operations, Finance, or a related field.
3–6+ years of experience in Professional Services Operations, PMO, Revenue Operations, or similar operational roles.
Hands-on experience working with Salesforce or similar enterprise systems.
Strong understanding of end-to-end PS operational workflows and execution models.
High attention to detail with strong analytical and problem-solving skills.
Comfortable working in global coverage models, including night shifts if required.

Culture & Benefits

Value a range of diverse backgrounds, experiences and ideas.
Provide equal opportunities to all persons regardless of age, race, color, religion, sex, sexual orientation, gender identity, and expression, national origin, disability, neurodiversity, military and/or veteran status, or any other protected classes.
Provide reasonable accommodations for candidates on request and respects applicants' privacy rights.

Ps Operations Specialist