TL;DR

Supply Chain Analyst: Managing warranty return and credit processes for key OEM and distributor accounts with an accent on data analytics, process optimization, and customer experience. Focus on analyzing account performance, financial optimization, and stakeholder education in a hybrid work model based in Shanghai, China.

Location: Must be based in Shanghai, China

Company

%hirify_global% is a global technology corporation specializing in semiconductor manufacturing and sales, driving innovation in computing and data-centric solutions.

What you will do

Serve as primary contact for warranty return and credit requests for designated accounts ensuring timely resolution.
Conduct account performance reviews and recommend process improvements.
Analyze customer survey data to enhance support and strengthen relationships.
Oversee credit issuance ensuring compliance with warranty policies and financial controls.
Utilize data analytics tools to monitor account activity and implement continuous improvements.
Develop tailored solutions for non-standard RMA scenarios and educate stakeholders on RMA processes.

Requirements

Location: Must be based in Shanghai, China
Bachelor's degree in Business Administration, Supply Chain Management, or related field.
Minimum 3 years experience in customer support, account management, or warranty processing preferably in technology sector.
Proficiency in Mandarin (spoken and written).
Strong skills with CRM platforms and data analytics tools.
Excellent communication, problem-solving, and organizational skills.

Nice to have

Experience supporting OEM and distributor accounts in global technology environment.
Advanced skills in Excel, Power BI, or other data visualization software.
Familiarity with RMA processes and credit issuance in semiconductor industry.
Certification in Customer Experience Management or related discipline.

Culture & Benefits

Hybrid work model allowing split between onsite and offsite work.
Commitment to ethical hiring practices and Responsible Business Alliance compliance.
Opportunities for career advancement and skill development within Sales and Marketing Group.

Customer Returns Manager