People Operations Specialist

TL;DR

People Operations Specialist: Managing end-to-end employee lifecycle processes across the APJC region with an accent on ensuring data accuracy, compliance, and an efficient employee experience. Focus on resolving employee inquiries, collaborating with cross-functional teams, and driving continuous process improvements.

Location: Hybrid, based in Singapore

Company

hirify.global runs one of the world's largest networks, powering millions of websites and Internet properties while protecting them from attacks and accelerating performance.

What you will do

• Own end-to-end employee lifecycle processes (onboarding, transfers, offboarding) for APJC.
• Provide timely, high-quality support for employee inquiries through Zendesk.
• Act as a proactive liaison between employees and specialized teams such as Payroll, Benefits, and Legal.
• Maintain and update employee records, performing regular audits to guarantee data accuracy and compliance.
• Analyze employee feedback and process metrics to identify opportunities for process enhancements.
• Support strategic HR initiatives and projects, including HR system implementations and regional programs.

Requirements

• 4+ years in HR administration and comfortable handling sensitive employee information with discretion.
• Highly organized with strong attention to detail, excellent problem-solving abilities, and effective time management skills.
• Proficient in working with data and skilled in Excel or Google Sheets for analysis and reporting.
• Customer-focused mindset with a genuine passion for supporting colleagues and delivering exceptional service.
• Effective communicator, able to clearly articulate information both verbally and in writing to employees across the APJC region.
• Adaptable and thrives in a fast-paced, dynamic environment, with the ability to manage shifting priorities efficiently.
• Must work from Singapore (Hybrid)

Nice to have

• Familiarity with Workday or Zendesk.

Culture & Benefits

• Mission to help build a better Internet by protecting the free and open Internet.
• Commitment to building a diverse and inclusive team, hiring based on potential.
• Support for journalism and civil society organizations through Project Galileo.
• Provision of protection for state and local governments via the Athenian Project.
• Contribution to a faster, more secure, and privacy-centric public DNS resolver (1.1.1.1).
• Focus on employee development and learning new skills.