TL;DR

Senior Service Delivery Manager: Responsible for the delivery of projects, vendor management, and 24x7 operations management with an accent on solutions, approach, and delivery framework. Focus on resource utilization, contract management, and business alignment with organizational objectives.

Location: Columbia, SC

Salary: $72,800 - $169,470

Company

%hirify_global% is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world.

What you will do

Responsibility for delivery of all projects in terms of meeting the defined SLAs, Vendor Management and 24x7 Operations Management.
Oversees all project execution activities such as planning, costing, delivery, and post-delivery review.
Ensures effective resource utilization across onsite and offshore including manpower allocation and bench management.
Responsible for Contribution Margin, Onsite-offshore ratios, revenue growth, revenue recognition and leakage control, billing, and utilization in line with organizational goals.
Responsible for contract management including SLAs, Terms and Conditions.
Responsible for overall delivery responsibility for an identified LOB, Budget performance, business alignment with organizational objectives, P&L responsibility, Solution & Pre-sales support, Client Relationship management, New capability development.

Requirements

12 + years applicable managerial or higher-level experience.
5+ years’ work experience managing teams in supporting customers remotely in a technical environment.
5+ years’ work experience in managing delivery teams in a Technical Call Center, IT Help Desk, or equivalent technical support roles.
Good planning/design & execution skills.
Well versed with Service Delivery, Service Support (ITIL framework / Foundation)
Applicants for employment in the US must have valid work authorization that does not now and/or will not in the future require sponsorship of a visa for employment authorization in the US by %hirify_global%.

Culture & Benefits

Flexible work
Healthcare including dental, vision, mental health, and well-being programs
Financial well-being programs such as 401(k) and Employee Share Ownership Plan
Paid time off and paid holidays
Mentoring, coaching and learning programs