TL;DR

Social Community Manager (Fintech): Engaging with consumers across key social channels on behalf of the TurboTax brand to drive positive WOM and build positive brand sentiment with an accent on analytics, VOC monitoring and reporting, and platform experience. Focus on providing strategic recommendations on how TurboTax can win on social media against a variety of cohorts and new platforms.

Location: Mountain View, California; San Diego, California

Salary: $148,500 - $214,000

Company

%hirify_global% is the global financial technology platform that powers prosperity for the people and communities we serve.

What you will do

Actively engage with consumers across key social channels (e.g., Reddit, TikTok, Instagram, X and Threads) on behalf of the TurboTax brand to drive positive WOM and build positive brand sentiment
Work cross-functionally with agency partners and internal stakeholders from marketing, communications, and customer care
Leverage social listening tools like BrandWatch to synthesize key themes, trends and takeaways from social VOC for TurboTax and key competitors to provide updates to senior leadership
Work effectively, as needed, with senior leadership to handle crises and high-profile issues deftly, protecting and furthering company and brand reputation
Draw out key insights from top-performing content, platform trends, and customer conversation themes. Conceptualize and optimize content accordingly.
Provide strategic recommendations on how TurboTax can win on social media against a variety of cohorts and new platforms.

Requirements

Expert of social media usage, platforms, and community management best practices
Minimum 4 years experience in a community management or similar role, with a proven track record of analyzing social VOC and developing insightful, actionable reports for senior leaders
Experience engaging audiences on social platforms including Reddit
Skilled writer with experience across a diverse portfolio of brands and channels
Experience using social listening tools (e.g., Brandwatch) to track and monitor trends and themes in social conversations around brands and product categories
Experience publishing across all major social media platforms for a brand

Culture & Benefits

Competitive compensation package with a strong pay for performance rewards approach
This position may be eligible for a cash bonus, equity rewards and benefits, in accordance with our applicable plans and programs
Pay offered is based on factors such as job-related knowledge, skills, experience, and work location
%hirify_global% conducts regular comparisons across categories of ethnicity and gender to drive ongoing fair pay for employees