Integration Support Engineer

TL;DR

Integration Support Engineer: Providing timely and efficient technical support for client inquiries and reported issues in a 24/7 gaming environment with an accent on improving processes and ensuring prompt resolution. Focus on troubleshooting technical issues independently, collaborating with internal teams, and maintaining customer satisfaction.

Location: Must be based in Poland (inferred from contract types and currency)

Salary: UoP - 7,500 PLN gross- 8,500 PLN gross; B2B - 9,750 PLN net+vat - 11,050 PLN net+vat

Company

hirify.global Ltd is a product company developing innovative solutions for the iGaming industry.

What you will do

• Provide timely and efficient support for client inquiries and service requests.
• Track, monitor, and follow up on reported bugs and technical issues.
• Continuously improve processes, procedures, and tools for client support.
• Resolve basic technical tasks independently and escalate complex issues as needed.
• Collaborate with internal teams for smooth communication and effective issue resolution.

Requirements

• English: B2 level minimum, both written and spoken.
• Strong customer-centric mindset and problem-solving skills.
• Comfortable working collaboratively with cross-functional teams.
• Adaptable and flexible for working evenings, weekends, and holidays in a 24/7 gaming environment.
• Proficiency in time management and task prioritization.
• Basic understanding of technology, including Unix systems, MySQL, REST APIs, HTTP, and JavaScript.
• Comfortable working with MS Office tools (e.g., Excel, Word, Outlook).

Nice to have

• Basic knowledge of cloud platforms and online gaming operations.
• Familiarity with technical terminology related to account management, gameplay, and troubleshooting.
• Previous experience as a gamer or strong interest in video games.
• Prior experience working with iGaming companies.

Culture & Benefits

• Committed to being an equal opportunity employer, celebrating diversity, and creating an inclusive environment.
• Encourages all candidates to apply, addressing confidence gaps and imposter syndrome.

Hiring process

• Screening call
• Interview
• Offer