TL;DR

Seasonal Social Lead (Fintech): Supporting brand presence and customer engagement on social media and digital platforms with an accent on providing exceptional customer service and resolving inquiries. Focus on identifying emerging issues, translating customer feedback into meaningful data, and collaborating with cross-functional teams to improve customer experiences.

Location: Remote - Arizona - United States

Company

%hirify_global% is the global financial technology platform that powers prosperity for the people and communities we serve.

What you will do

Respond to customer concerns and inquiries via social media and digital channels.
Translate customer feedback into tangible data to impact the business.
Collaborate with internal stakeholders regarding emerging issues and product defects.
Manage the overall quality of social and digital channels.
Protect and represent the %hirify_global% brand while resolving customer issues.
Share best practices and insights within a team setting.

Requirements

Customer service experience.
Exceptional written and verbal communication skills in English.
Meticulous attention to detail and reading comprehension.
Strong problem-solving, investigative, and critical thinking skills.
Proficiency in typing and solid grasp of computer-based practices and software.
Must be located in the United States.

Nice to have

Tax-related expertise.
Fluency in Spanish.

Culture & Benefits

Competitive compensation package with pay for performance rewards.
Opportunity to work in an empowering environment.
Be part of a team that leads inclusively and champions diversity.

Seasonal US Social Lead (Fintech)