TL;DR

Senior Data Services Specialist (Fintech): Investigating complex customer issues using quantitative and qualitative data to improve the customer journey. Focus on diagnosing and correcting escalated customer issues, streamlining workflows, and influencing roadmap priorities.

Location: Remote - Arizona - United States; Remote - Kentucky - United States; Remote - Virginia - United States

Company

%hirify_global% is the global financial technology platform that powers prosperity for the people and communities we serve.

What you will do

Analyze and interpret data to provide clear recommendations and innovative solutions.
Resolve high-complexity problems using product expertise and creative thinking.
Advocate for the customer in every decision, ensuring their experience is central.
Proactively identify opportunities to streamline workflows and improve supportability across systems.
Experiment and innovate to continually strengthen operational and customer outcomes.
Partner with cross-functional teams to communicate findings, validate solutions, and influence roadmap priorities.

Requirements

2+ years of experience with QuickBooks Desktop, Online, or Accountant products (or equivalent high-complexity tech ecosystem).
Strong ability to interpret quantitative and qualitative data and translate insights into improvements.
Demonstrated success resolving highly complex customer issues where root cause spans multiple tools, systems, or data flows.
Familiarity with coding, scripting, or automation methodologies is a plus.
Able to balance urgency, empathy, and clarity—especially in escalated or ambiguous situations.
Thrives in a fast-paced, matrixed, remote environment and able to prioritize independently.

Culture & Benefits

%hirify_global% provides a competitive compensation package with a strong pay for performance rewards approach.