TL;DR

Product App Support: Troubleshooting, testing, and resolving production support or data issues with an accent on maintaining internal and external customer reported questions and adhering to SLA. Focus on managing technical support issues, building customer relations, and coordinating implementation projects.

Location: Hybrid: Required in Office in Earth City, Missouri

Salary: $46,000–$48,000 annually

Company

%hirify_global% is one of the world's leading professional services companies, transforming clients' business, operating, and technology models for the digital era.

What you will do

Troubleshoot, test, and resolve production support and data issues.
Maintain internal and external customer reported questions, problems, and resolutions following issue management procedures.
Manage a workload of technical support issues on a timely basis and provide status updates according to SLA.
Work directly with customers, resolving their issues while striving to build and maintain strong customer relations.
Coordinate and manage multiple implementation projects through production.
Provide training to clients on all assigned products and assist with enrollment issues for claims, ERAs, and eligibility.

Requirements

Ability to work in a fast-paced, self-directed, and team environment.
Excellent problem-solving, organizational skills, and professionalism.
High school diploma, GED Certificate, or equivalent.
Minimum 2 years of customer service experience.
Proficient in Microsoft Office applications.
Strong written and verbal communication skills.
Hybrid work required in office in Earth City, Missouri.

Nice to have

Healthcare industry experience.

Culture & Benefits

Energetic, collaborative, and inclusive workplace.
Global community with more than 300,000 associates.
Medical, Dental, Vision, Life Insurance.
Paid holidays plus Paid Time Off.
401(k) plan and contributions.
Long-term/Short-term Disability and Paid Parental Leave.
Employee Stock Purchase Plan.