Senior Adoption Programs Manager (SaaS)

TL;DR

Senior Adoption Programs Manager (SaaS): Driving hirify.global’s adoption strategy across lifecycle insights, scoring programs, and automated journeys with an accent on product usage telemetry and customer behavior signals. Focus on designing scalable motions that accelerate adoption and improve Customer Outcomes’ ability to prioritize effectively.

Location: This is a hybrid role based out of our San Francisco or New York City office. Office attendance is required at least twice a week on Tuesdays and Thursdays for collaboration and connection. There may be additional in-office days for team or company events.

Salary: $130,000 - $150,000

Company

hirify.global is the leading AI contracting platform that transforms agreements into assets.

What you will do

• Drive Adoption Intelligence & KPI Visibility
• Design and optimize automated adoption journeys and risk-based playbooks across the entire post-sale lifecycle.
• Lead Adoption Scoring Programs (Adoption Health, Renewal Outcome, Implementation Score)
• Lead CO Release Readiness for High-Impact Features
• Measure the Impact of Scaled CX Programs
• Partner on Self-Service & In-Product Enablement Initiatives

Requirements

• 5–7+ years of experience in Customer Success, Scaled Programs, Customer Insights, Product Operations, or similar roles in SaaS.
• Strong analytical instincts and comfort synthesizing product telemetry, customer behavior data, and KPI frameworks.
• Proven ability to design, launch, and optimize lifecycle programs at scale.
• Exceptional communication and storytelling skills - able to influence across Product, GTM, and Customer Outcomes.
• Experience writing customer-facing content (playbooks, emails, guides) with clarity and action-orientation.
• Ability to lead complex cross-functional initiatives with consistency, structure, and accountability.

Nice to have

• Experience with customer health scoring models, predictive analytics, or ML-powered insights.
• Familiarity with contracting workflows, CLM, or enterprise SaaS adoption patterns.
• Prior exposure to Gainsight, Catalyst, Pendo, or similar lifecycle automation tools.
• Background in community, education, or scaled learning programs.

Culture & Benefits

• 100% health coverage for employees (medical, dental, and vision), and 75% coverage for dependents with buy-up plan options available
• Market-leading leave policies, including gender-neutral parental leave and compassionate leave
• Paid time off - take the time you need, when you need it
• 401(k) plan with Fidelity with employer match
• Regular team events to connect, recharge, and have fun