TL;DR

Education Customer Success Manager (Onshape): Managing relationships with educators using Onshape to drive adoption, retention, and satisfaction with an accent on onboarding, implementation, and proactive churn mitigation. Focus on developing customer journeys, creating educational resources, and acting as the voice of the customer.

Location: This role is based in Boston, MA, USA, managing assigned education accounts across the US. Employment is restricted to the United States.

Company

%hirify_global% is a global software company providing a professional cloud-native CAD platform that helps companies improve operations and create better products.

What you will do

Lead kickoffs, onboarding, and deliver training sessions for educators and administrators in new accounts.
Improve and create new resources for the onboarding journey.
Serve as the primary point of contact for assigned accounts, building strong relationships.
Conduct regular check-ins and reviews to monitor customer health and usage metrics.
Develop retention strategies and proactively mitigate churn risks.
Act as the voice of the customer internally and identify opportunities for expansion within institutions.

Requirements

Bachelor’s degree in Business, Communications, Education, or a related field.
2+ years in Customer Success, Account Management, or a similar client-facing role.
Experience with CRM tools like Salesforce or Gainsight.
Understanding of education institutions and structures.
Strong communication and relationship-building skills.

Nice to have

Familiarity with CAD or STEM education.

Culture & Benefits

Global team of nearly 7,000 focused on creating opportunities for team members to explore, learn, and grow.
Inclusive environment valuing diverse ideas, cultures, and perspectives.
Work with cutting-edge technologies to transform the physical world.
Collaborate alongside talented industry leaders.
Passion for problem-solving through innovation.