TL;DR

Account Manager (Fintech): Manages a portfolio of B2B merchants, ensuring smooth onboarding and ongoing operations with an accent on maintaining continuous communication on integration, transactions, and operational issues. Focus on collecting and relaying feedback from clients to internal teams to improve processes and services.

Location: Ability to work from the Riga office

Salary: 2500-3000 EUR gross

Company

%hirify_global%'s client is a licensed Electronic Money Institution (EMI) in the UK, authorised by the FCA, providing international payment processing, acquiring, and merchant services.

What you will do

Manage a portfolio of merchants, ensuring smooth onboarding and ongoing operations.
Serve as the primary contact for clients, maintaining continuous communication on integration, transactions, and operational issues.
Coordinate with internal teams (Support, Risk, Product, Processing) to resolve client queries and incidents.
Monitor client transaction volumes, statuses, and potential issues.
Support clients in using the platform and its features effectively.
Maintain long-term client relationships and ensure retention.

Requirements

Proven experience as an Account Manager in fintech, payment processing, acquiring, or PSPs.
Understanding of merchant onboarding and client operations processes.
Experience working with B2B clients.
Strong communication skills in English and Russian (the role requires communication with international clients)
Ability to work from the Riga office

Culture & Benefits

Competitive salary + performance bonuses.
Fully operational office in Riga with modern tools and infrastructure.
Opportunity to work with a professional, international fintech team.
Career growth potential to Team Lead or Senior Account Manager.
Exposure to multiple payment solutions, transaction types, and merchant portfolios.

Hiring process

Introductory screening call.
Interview with the Account Management Lead and Head of Operations.
Final discussion with senior leadership.