TL;DR

Resolution Operations Specialist (Fintech/Web3): Providing world-class service and support to %hirify_global%'s most valued customers with an accent on proactive engagement, issue resolution, and risk management. Focus on anticipating customer needs, investigating complex issues, and collaborating cross-functionally to improve customer experience.

Location: Hybrid (US). In-person participation is required throughout the year for team and company-wide offsites. This role is intended for US-based applicants, as indicated by US-specific benefits and E-Verify program participation.

Salary: $5,192–$6,107 USD per month (based on $32.45–$38.17 USD per hour)

Company

%hirify_global% is building the emerging onchain platform to increase economic freedom in the world by updating the global financial system with crypto and blockchain technology.

What you will do

Serve as a trusted advisor to %hirify_global%’s high-net-worth customers, delivering white-glove support.
Proactively anticipate customer needs, resolve friction, and deepen long-term relationships.
Investigate, troubleshoot, and resolve complex issues with accurate root-cause analysis.
Partner with Compliance to mitigate fraud and protect customer accounts.
Monitor customer activity to detect anomalies and prevent risk exposure.
Collaborate with product, engineering, and operations teams to relay customer insights and improve experience.

Requirements

Minimum of 1 year of relevant experience in a customer service or support role, especially with high-value customers.
Exceptional communication and executive presence, engaging clients with empathy and clarity.
Strong investigative and analytical skills with the ability to identify patterns and assess risk.
Proven track record of handling complex issues end-to-end and balancing urgency.
Comfort with ambiguity, thriving in a fast-paced environment with emerging challenges.
Deep interest in crypto, financial markets, and emerging technology.
Willingness to work nights and weekends to support 24/7 cryptocurrency markets.

Nice to have

Experience in crypto exchanges, financial services, or fintech (trading operations, payments, technical support).
High level of proficiency in cryptocurrency and %hirify_global% products.
Understanding of Google apps, JIRA, Salesforce Service Cloud, or Amazon Connect.
Proficiency in additional languages like Spanish, French, German, Portuguese, or Mandarin.

Culture & Benefits

Comprehensive Medical, Dental, and Vision Plans with generous employee contributions.
Health Savings Account (HSA) with company contributions and 401(k) plan with company match.
Wellness, Mobile/Internet, and Connections Stipends.
Volunteer Time Off, Fertility Counseling, and Generous Time off/Leave Policy.
Option of getting paid in digital currency.
Intense work culture focused on building the future with high-caliber colleagues.

Hiring process

%hirify_global% may use an AI tool for initial screening interviews for select roles.
A human recruiter will review AI interview responses (voice recording and/or transcript).
%hirify_global% may also use an AI interview intelligence platform to transcribe and summarize interview notes.