TL;DR

Strategic Implementation Manager: Leading value-driven SaaS implementations for enterprise customers with an accent on product configuration, tailored training, and user adoption. Focus on aligning %hirify_global%'s best practices with customer business structures and driving strong product engagement for multi-phase projects.

Location: Must be eligible for US benefits (e.g., 401(k) retirement plan, US health benefits plans)

Company

%hirify_global% is a global visual communication platform empowering teams and individuals to create professional designs.

What you will do

Become a %hirify_global% product expert, leading complex enterprise onboardings and ensuring full platform value realization.
Partner 1:1 with clients to develop tailored rollout frameworks aligned with business structures and goals.
Drive customer timelines and adoption, ensuring strong product engagement.
Collaborate to refine implementation processes and best practices.
Understand customer use cases to improve the Help Center and product experience.

Requirements

5+ years implementing SaaS or enterprise software for large, multi-region clients; experience managing strategic and complex rollouts.
Proven ability to scope, plan, and deliver multi-phase projects with cross-functional stakeholders.
Passionate about delivering outstanding customer experiences and building relationships.
Creative and resourceful in problem-solving and understanding customer needs.
Confident engaging with senior decision-makers and influencing cross-functional teams.
Skilled at prioritizing, organizing, and managing multiple initiatives with exceptional attention to detail.

Culture & Benefits

Equity packages to share in company success.
Health benefits plans and 401(k) retirement plan with company contribution.
Inclusive parental leave policy supporting all parents and carers.
Annual Vibe & Thrive allowance for wellbeing, social connection, and office setup.
Flexible leave options for recharging and personal support.