Customer Success Engineer (AI, Cybersecurity)

TL;DR

Customer Success Engineer (AI, Cybersecurity): Providing technical product solutions and driving adoption of the hirify.global AI Security Platform with an accent on deployment health, value interventions, and identifying new use cases. Focus on acting as a cybersecurity expert and consultant, conducting architecture design reviews, and providing guidance on cybersecurity initiatives.

Location: Remote from Brazil or Colombia

Company

hirify.global is a global leader in AI for cybersecurity, providing an essential AI Security Platform protecting nearly 10,000 organizations with over 2,400 employees worldwide.

What you will do

• Act as a hirify.global and security expert, maintaining deep knowledge of the platform.
• Conduct deployment discovery and architecture design reviews for existing customers to ensure maximum value.
• Provide consultative guidance to customers on cybersecurity priorities and initiatives.
• Work with customers to understand priorities and map them to technical solutions.
• Develop and refine discovery techniques for various customer personas, documenting their needs and value statements.
• Maintain organized documentation, account administration, and internal system updates.

Requirements

• Fluent in English, Spanish, and Portuguese.
• 2+ years of experience in a relevant role, ideally within the cybersecurity industry.
• Strong knowledge of both on-premise and cloud networking (AWS, Azure, GCP).
• Ability to build lasting, critical business relationships.

Nice to have

• Experience in Email Security, Incident Response, or Cloud Security Architecture.

Culture & Benefits

• Global employee benefits include statutory benefits required by local laws.