TL;DR

Customer Success Engineer (AI, Cybersecurity): Providing technical product solutions and driving adoption of the %hirify_global% AI Security Platform with an accent on deployment health, value interventions, and identifying new use cases. Focus on acting as a cybersecurity expert and consultant, conducting architecture design reviews, and providing guidance on cybersecurity initiatives.

Location: Remote from Brazil or Colombia

Company

%hirify_global% is a global leader in AI for cybersecurity, providing an essential AI Security Platform protecting nearly 10,000 organizations with over 2,400 employees worldwide.

What you will do

Act as a %hirify_global% and security expert, maintaining deep knowledge of the platform.
Conduct deployment discovery and architecture design reviews for existing customers to ensure maximum value.
Provide consultative guidance to customers on cybersecurity priorities and initiatives.
Work with customers to understand priorities and map them to technical solutions.
Develop and refine discovery techniques for various customer personas, documenting their needs and value statements.
Maintain organized documentation, account administration, and internal system updates.

Requirements

Fluent in English, Spanish, and Portuguese.
2+ years of experience in a relevant role, ideally within the cybersecurity industry.
Strong knowledge of both on-premise and cloud networking (AWS, Azure, GCP).
Ability to build lasting, critical business relationships.

Nice to have

Experience in Email Security, Incident Response, or Cloud Security Architecture.

Culture & Benefits

Global employee benefits include statutory benefits required by local laws.