TL;DR

Implementation Specialist: Ensuring the successful implementation and support of software solutions with an accent on client training, requirements gathering, and technical documentation. Focus on collaborating with clients and development teams to achieve client goals and provide low-level technical support.

Location: Remote within the United States (Georgia, Arkansas, Arizona, Nebraska, Montana, and other US states). Ability to travel for extended periods (10+ days at times) is required.

Company

EIS is a public safety software company providing a full suite of products, including Jail Management Systems, Police Records Management Systems, CAD, Mobile, and Civil Service Management Systems.

What you will do

Provide client training on EIS software products.
Gather requirements for new custom software development.
Offer low-level technical support to software users.
Collaborate closely with clients and the development team to achieve project goals.
Create and maintain technical documentation.
Participate in product testing and on-call rotation.

Requirements

5+ years of industry experience in Law Enforcement or Software Support.
Bachelor's Degree in Business, Accounting, Information Systems, or equivalent work experience.
Excellent customer service and oral/written communication skills.
Proven problem-solving skills.
Ability to travel for extended periods (10+ days at times) is required.

Nice to have

Previous law enforcement experience.
Experience instructing in the law enforcement or corrections environment.

Culture & Benefits

3 weeks' vacation and 5 personal days.
Comprehensive Medical, Dental, and Vision coverage from your first day of employment.
Employee stock ownership and 401k matching programs.
Lifestyle rewards.
Work in a fast-paced environment managing multiple concurrent projects.
Opportunity to work independently with minimal direction.