TL;DR

Premium Service Engineer (Linux/Kubernetes): Providing post-implementation product support and troubleshooting technical issues for enterprise customers with an accent on %hirify_global% products, Linux Operating System, and containerization. Focus on proactive assistance, technical optimization, and building strong customer relationships.

Location: Based in Sydney or Australian Capital Territory, Australia, with required travel to customer sites.

Company

%hirify_global% is a global leader in innovative, reliable, and secure enterprise open source solutions, trusted by over 60% of the Fortune 500.

What you will do

Troubleshoot and provide resolution or workaround to customer’s technical issues in a timely fashion.
Serve as customer’s advocate within the group by facilitating escalation of issues through appropriate internal organizations.
Proactively identify issues by becoming familiar with customer’s technical and business environment.
Form strong business relationships with customers at various levels of the organization.
Share knowledge by writing technical documents and proactively sending helpful technical information to customers.
Assist in the implementation of Solutions according to %hirify_global%’s Best Practices and recommend optimization for unique deployments.

Requirements

Bachelor's degree or equivalent experience.
5+ years’ experience in relevant technologies and customer environments.
Excellent verbal and written communication skills in English.
In-depth understanding of Linux Operating System and Containerization/Container Orchestration Technologies.
Demonstrated technical proficiency in independently implementing Linux solutions.
Ability to handle tense/stressful situations regarding service outages and work outside standard business hours when required.

Nice to have

Relevant industry qualifications.
Experience with %hirify_global% products.
Certifications such as Certified Linux Engineer or Certified Kubernetes Administrator/Developer.

Culture & Benefits

Empowerment to be bold, driving your career and creating the future you want.
Work in a dynamic, agile, and entrepreneurial environment.
Be part of a global community of unique individuals with diverse backgrounds and talents.
Freedom to be yourself, where everyone is welcome, has a voice, and is encouraged to reach their full potential.
Company values include Choice, Innovation, Trust, and Community.

Premium Service Engineer (Open Source)