TL;DR

IMAC Operations Analyst (ITSM): Manages and executes Installation, Move, Add, and Change (IMAC) requests, ensuring controlled execution and coordination with IT, logistics, facilities, and courier teams. Focus on accurate documentation, delivery confirmation, and support of onsite IT operations.

Location: Availability to work onsite

Company

%hirify_global% and Crayon have come together to form a global, AI-powered software and cloud solutions provider with a bold vision for the future.

What you will do

Receive, validate, and close IMAC requests through the ITSM tool.
Execute controlled installations, moves, and changes according to defined procedures.
Coordinate with IT, logistics, facilities, and courier teams to ensure proper IMAC execution.
Document activities and update requests in the ITSM tool (Aranda).
Package IT assets for relocation and transport.

Requirements

Technical or Technologist degree in Systems, IT, Computer Science, or related fields.
Previous experience in IMAC activities and onsite support.
Knowledge of ITSM tools (experience with Aranda is a plus).
Understanding of logistics processes and related documentation.
Strong organizational and coordination skills.
Availability to work onsite.

Culture & Benefits

Comprehensive health and well-being programs.
Continuous learning and career development.
Performance-based incentives.
Flexible and hybrid work models.

Imac Operations Analyst