Technical Services Engineer (FlashBlade)

TL;DR

Technical Services Engineer (FlashBlade): Providing frontline support, ensuring customers have an exceptional experience with the FlashBlade product, and resolving complex hardware, software, and environmental issues. Focus on driving customer satisfaction by leading multi-participant customer calls and enhancing the knowledge base.

Location: Must work from the Raleigh, North Carolina office.

Salary: $90,000 - $137,000 USD

Company

hirify.global is fundamentally reshaping the data storage industry.

What you will do

• Proactively own and resolve customer issues across all severity levels, ensuring professional and timely communication.
• Diagnose and troubleshoot complex technical problems involving FlashArray products and their interactions with diverse multi-platform environments.
• Drive customer satisfaction by leading customer calls and acting as a customer advocate with internal teams.
• Enhance the knowledge base by creating and updating internal and customer-facing FAQs and knowledge base articles.
• Mentor junior Support Engineers by sharing expertise and guiding them on best practices for issue resolution and customer management.

Requirements

• A minimum of 3 years of experience in a professional enterprise-level Technical Support role.
• Proven experience in a technical support role resolving complex customer issues in a multi-platform enterprise environment.
• Deep technical troubleshooting skills in a professional enterprise setting, with the ability to analyze and diagnose issues related to storage, networking, replication, performance, and space.
• Working knowledge of NAS, Linux, S3, NFS, SMB, and Networking.
• Exceptional customer service skills with the ability to manage multiple projects and support cases simultaneously while maintaining a calm, professional demeanor.
• You will be expected to work from the Raleigh, North Carolina office in compliance with Pure’s policies, unless you are on PTO, or work travel, or other approved leave.

Culture & Benefits

• Celebrate those who think critically, like a challenge, and aspire to be trailblazers.
• Gives you the space and support to grow and contribute to something meaningful.
• Build each other up and set aside ego for the greater good.
• Offer a variety of perks to manage a healthy balance, including flexible time off, wellness resources, and company-sponsored team events.