TL;DR

Technical Services Engineer (FlashBlade): Providing frontline support, ensuring customers have an exceptional experience with the FlashBlade product, and resolving complex hardware, software, and environmental issues. Focus on driving customer satisfaction by leading multi-participant customer calls and enhancing the knowledge base.

Location: Must work from the Raleigh, North Carolina office.

Salary: $90,000 - $137,000 USD

Company

%hirify_global% is fundamentally reshaping the data storage industry.

What you will do

Proactively own and resolve customer issues across all severity levels, ensuring professional and timely communication.
Diagnose and troubleshoot complex technical problems involving FlashArray products and their interactions with diverse multi-platform environments.
Drive customer satisfaction by leading customer calls and acting as a customer advocate with internal teams.
Enhance the knowledge base by creating and updating internal and customer-facing FAQs and knowledge base articles.
Mentor junior Support Engineers by sharing expertise and guiding them on best practices for issue resolution and customer management.

Requirements

A minimum of 3 years of experience in a professional enterprise-level Technical Support role.
Proven experience in a technical support role resolving complex customer issues in a multi-platform enterprise environment.
Deep technical troubleshooting skills in a professional enterprise setting, with the ability to analyze and diagnose issues related to storage, networking, replication, performance, and space.
Working knowledge of NAS, Linux, S3, NFS, SMB, and Networking.
Exceptional customer service skills with the ability to manage multiple projects and support cases simultaneously while maintaining a calm, professional demeanor.
You will be expected to work from the Raleigh, North Carolina office in compliance with Pure’s policies, unless you are on PTO, or work travel, or other approved leave.

Culture & Benefits

Celebrate those who think critically, like a challenge, and aspire to be trailblazers.
Gives you the space and support to grow and contribute to something meaningful.
Build each other up and set aside ego for the greater good.
Offer a variety of perks to manage a healthy balance, including flexible time off, wellness resources, and company-sponsored team events.