Community Experience Manager (AI)

TL;DR

Community Experience Manager (AI): Serving as the primary contact for users and actively participating in the Discord community to answer questions, clarify product features, and help users succeed. Focus on troubleshooting issues, communicating them to the product and engineering teams, and improving support operations through better processes, tooling, and automation.

Location: Remote

Company

Krea is building next-generation AI creative tools with the mission to build tools that empower human creativity, not replace it.

What you will do

• Serve as the main point of contact for users via email and Discord, providing thoughtful and empathetic support.
• Actively engage in the Discord community, answering questions and clarifying product behavior.
• Troubleshoot issues, reproduce bugs, and communicate problems to the product and engineering teams.
• Help define and improve support operations, workflows, and internal documentation.
• Scale support through improved processes, tooling, and automation.

Requirements

• Experience in a user-facing support, community, or customer experience role for a B2C product.
• Experience managing or moderating online communities, especially Discord-based.
• Strong written communication skills.
• Familiarity with support tools like Zendesk or Intercom.
• User-first mindset and proactive approach to owning and improving workflows.

Nice to have

• Experience working at creative tooling, AI, or design-focused companies.
• Experience using Krea.

Culture & Benefits

• Openness to sponsoring international candidates (e.g., STEM OPT, OPT, H-1B, O-1, E-3).
• Work alongside a team building the future of AI creative tooling.
• Significant scope and company-wide impact.
• Competitive compensation with meaningful equity.