TL;DR

Cloud Services Ops, Associate Engineer: Managing and resolving issues related to cloud services and infrastructure with an accent on prioritization, escalation, and communication between customers and internal teams. Focus on maintaining system stability, troubleshooting problems, and adhering to service level agreements using tools like Apache, Tomcat, and SQL.

Location: Remote, USA

Salary: $55,000 - $65,000

Company

%hirify_global% brings the physical and digital worlds together with software that improves operations and product creation.

What you will do

Prioritize and manage issues of varying severity, ensuring resolution or escalation within service levels.
Efficiently manage cases within the ticketing system.
Facilitate communication between customers and internal teams to resolve issues.
Update managers on ticket status as required.
Work with cloud tools such as Apache, Tomcat, Zabbix, and SQLDeveloper.

Requirements

Bachelor’s degree in Computer Science, Engineering, or a related technical field.
Must have or be able to obtain Security level clearance.

Nice to have

2+ years of experience in an IT Help Desk environment.
Understanding of Cloud technology.
Basic command line Linux skills.
Basic Oracle skills.
Basic troubleshooting skills.

Culture & Benefits

Opportunity to become a %hirify_global% shareholder through the employee share purchase program.
Eligible for medical, dental, and vision insurance.
Paid time off and sick leave.
Tuition reimbursement.
401(k) contributions and employer match.