TL;DR

Customer Success Team Manager: Leading and coaching a team of Customer Success Managers to drive adoption, value realization, and satisfaction for low to medium-tier customer segments, with an accent on improving gross revenue retention and organic growth. Focus on creating scalable, data-driven processes and ensuring exceptional customer experiences while identifying growth opportunities.

Location: Must be based in Tunis for a hybrid work format.

Company

%hirify_global% is a global leader in cloud-based spend management solutions, founded in Sweden in 2001, utilizing AI to simplify accounts payable and empower finance teams.

What you will do

Lead, coach, and develop a team of Customer Success Managers in Tunisia.
Drive initiatives to improve gross revenue retention and organic growth.
Collaborate on establishing new customer success processes and self-service content.
Conduct Customer Business Reviews, turning customer data into business outcomes.
Identify opportunities for additional suite modules and support Account Management.
Monitor at-risk customers and collaborate across departments on mitigation plans.

Requirements

Experience in a customer-facing role (Customer Success, Consulting) and 1–3 years in people leadership or team management.
Experience creating, implementing, or maintaining customer success processes.
Bachelor’s degree in Computer Science, Business Administration, or an equivalent field.
Strong communication skills, solid understanding of business processes, and a commercial mindset.
Proven ability to identify customer pain points and uncover growth and expansion opportunities.
Fluent in English.

Nice to have

Experience with tools such as Salesforce, JIRA, Freshdesk, Power BI, and Microsoft Office.

Culture & Benefits

Collaborative and meritocratic work culture with supportive leadership.
Opportunity for career & professional development.
Global community where curiosity is celebrated, and ideas matter.
Focus on removing complexity and embracing innovation.
Values-driven environment (Connect, Question, Own).