Customer Success Team Manager

TL;DR

Customer Success Team Manager: Leading and coaching a team of Customer Success Managers to drive adoption, value realization, and satisfaction for low to medium-tier customer segments, with an accent on improving gross revenue retention and organic growth. Focus on creating scalable, data-driven processes and ensuring exceptional customer experiences while identifying growth opportunities.

Location: Must be based in Tunis for a hybrid work format.

Company

hirify.global is a global leader in cloud-based spend management solutions, founded in Sweden in 2001, utilizing AI to simplify accounts payable and empower finance teams.

What you will do

• Lead, coach, and develop a team of Customer Success Managers in Tunisia.
• Drive initiatives to improve gross revenue retention and organic growth.
• Collaborate on establishing new customer success processes and self-service content.
• Conduct Customer Business Reviews, turning customer data into business outcomes.
• Identify opportunities for additional suite modules and support Account Management.
• Monitor at-risk customers and collaborate across departments on mitigation plans.

Requirements

• Experience in a customer-facing role (Customer Success, Consulting) and 1–3 years in people leadership or team management.
• Experience creating, implementing, or maintaining customer success processes.
• Bachelor’s degree in Computer Science, Business Administration, or an equivalent field.
• Strong communication skills, solid understanding of business processes, and a commercial mindset.
• Proven ability to identify customer pain points and uncover growth and expansion opportunities.
• Fluent in English.

Nice to have

• Experience with tools such as Salesforce, JIRA, Freshdesk, Power BI, and Microsoft Office.

Culture & Benefits

• Collaborative and meritocratic work culture with supportive leadership.
• Opportunity for career & professional development.
• Global community where curiosity is celebrated, and ideas matter.
• Focus on removing complexity and embracing innovation.
• Values-driven environment (Connect, Question, Own).