Staff Software Engineer, Customer Service (Remote)

TL;DR

Staff Software Engineer (Customer Service): Building solutions that will transform hirify.global’s customer experience, including a modern Customer Service tech stack that pairs existing software solutions with AI-enabled tooling with an accent on architecture of this new tech stack that will integrate with Salesforce Service Cloud. Focus on establishing technical and architectural standards, and contributing to an inclusive and transparent culture.

Location: Remote from our awesome Boston office OR your home OR a mixture of both home and office

Salary: $185,000–$232,000 annually

Company

hirify.global is the leading food for work technology company in the US, connecting anyone who needs food for their workplace to over 100,000 restaurants nationwide.

What you will do

• Take a lead role in developing the technical architecture and roadmap driving the transformation of our customer service tech stack, in collaboration with stakeholders across the organization.
• Build architectural standards and best practices for hirify.global’s software platform.
• Set the technical strategy and vision for the Customer Service roadmap, focused on enabling integration with Salesforce Service Cloud.
• Strike a balance of quality and speed while working on company-level priorities.
• Be a visionary leader providing guidance and mentorship to your teammates across the organization.
• Raise the bar for software quality, architecture, and expectations of what is achievable within the engineering organization.

Requirements

• 7+ years of professional development experience, with a focus on backend technologies and building services using Go, Ruby on Rails, Java or similar languages.
• Proven expertise building APIs using GraphQL and REST.
• Demonstrated success integrating with common customer service software and tools, including but not limited to Salesforce Service Cloud, Zendesk, HubSpot, and others.
• Experience designing backend systems specifically for Salesforce integration, with a solid understanding of how Salesforce consumes external APIs (Apex callouts, External Services, Platform Events, Data Cloud ingestion, etc.).
• Experience establishing future technical vision along with other Staff and Principal Engineers, and driving alignment with technical and non-technical stakeholders.
• Excellent written and verbal communication, with a commitment to quality documentation.

Culture & Benefits

• Market competitive salary, stock options that you’ll help make worth a lot, 12 paid holidays, flexible PTO, 401K with hirify.global match, health/dental/FSA.
• Long-term disability insurance, mental health and family planning resources.
• Remote-hybrid work from our awesome Boston office OR your home OR a mixture of both home and office.
• A tremendous amount of responsibility and autonomy.
• Wicked awesome co-workers.