TL;DR

Professional Services Customer Success Engineer (SASE): Guiding strategic customers through the onboarding lifecycle of their Cato SASE implementation with an accent on technical guidance and direction on the operations and optimization. Focus on ensuring optimal performance and providing maximum business value for their investment, and driving new product adoption.

Location: Must be based in the United States due to benefits and compliance requirements.

Company

%hirify_global% converges enterprise networking and security into one centralized and global service delivered by the cloud, pioneering the SASE product category.

What you will do

Maintain expert-level implementation proficiency and implement any Cato product independently.
Develop meaningful relationships with key customer stakeholders and their partners, adopting a consultative and prescriptive approach.
Assist customers with configuration and implementation of Cato SASE services and functions.
Provide ongoing guidance for all product and service updates, ensuring awareness of any impact to their environment.
Collaborate with the professional services team to synthesize experiences and trends into repeatable technical best practices.
Foster collaboration with product, support, and engineering teams and provide feedback from the field.

Requirements

5+ years of experience working in a multi-vendor IT infrastructure environment as an engineer.
5+ years of hands-on experience in network routing and switching plus at least three years in security domains such as firewalls, proxy services, secure web gateway, or intrusion prevention systems.
3+ years of experience in a customer-facing role for a high-tech software or technology vendor.
Knowledge of deploying IT infrastructure services in an enterprise environment in a secure manner following industry best practices and standard security frameworks.
Experience with implementing and/or managing network infrastructure with major public cloud service providers (e.g., AWS, Azure, GCP).
Solid command of the English language (written and spoken).

Nice to have

Relevant industry-recognized certification from major security and network vendors (e.g., CCNP/CCIE, JNCIP/JNCIE, CISSP).
Additional language skills are a plus.

Culture & Benefits

Competitive salary and comprehensive benefits plan.
Health/vision/dental insurance, 401(k), stock options.
Health Savings/Flexible Spending Accounts, flexible time-off, paid parental leave, and disability benefits.