TL;DR

Principal Presales Engineer (Telecom): Enabling customers to build the future of communications by focusing on delivering the Technical Win and best Product Fit. Focus on technical pre-sales relationship, driving technical discovery, proposing technical architectures, demonstrating the product, anticipating concerns and offering creative solutions.

Location: This role will be remote, and based in Brazil.

Company

%hirify_global% is shaping the future of communications by delivering innovative solutions to hundreds of thousands of businesses and empowering millions of developers worldwide to craft personalized customer experiences.

What you will do

Partner with Account Executives to execute pre-sales activities including opportunity qualification, demonstrations, Proof-of-Concept, RFP, design documentation, technical presentations and enablement sessions.
Help customers achieve success by leading the technical and product sale, recommending best-practice solutions, and guiding them on how to use %hirify_global%’s APIs.
Establish yourself as a trusted advisor to our customers, by understanding customer technical pains through discovery in order to design, demonstrate, and present innovative solutions that solve business challenges.
Build and present highly interactive, complex and engaging customer product demonstrations to help showcase the capabilities of %hirify_global%’s Communications Products, while effectively forming strong customer relationships with both technical and nontechnical stakeholders
Take the initiative to identify and solve problems - both for the customer and within the organization as we grow.
Contribute to the broader %hirify_global% Solutions Engineering community through knowledge sharing, constructing demonstration materials, and creating reusable presentations

Requirements

8+ years pre-sales experience selling complex, technical products or 10+ years of professional experience supporting technical products coupled with customer facing experience, particularly in delivery or consulting
Excellent communicator and presenter able to gain audience confidence
Ability to build a deep understanding of a customer’s communications needs and guide them to a technical solution
Previous software development experience or working knowledge in one or more of the following areas: Backend (Java, C#, Node.js, Python, PHP), Web development (JavaScript, HTML/CSS, frontend frameworks - React, Vue.js, Angular), Experience building with REST APIs
Previous experience in Telecom, SIP, Contact Center, or Security .
Languages: Fluent in Portuguese; professional-level English. Spanish is a plus.

Nice to have

Familiarity with cloud platforms (Amazon Web Services, Google Cloud, Microsoft Azure, OpenAI, ElevenLabs) and cloud application architecture.
Previous experience in Telecommunications, SIP, WebRTC, or Contact Centre in a technical role

Culture & Benefits

Competitive pay, generous time off, ample parental and wellness leave, healthcare, and a retirement savings program.
Prioritize connection and opportunities to build relationships with customers and each other.
Approximately 25% travel is anticipated to help you connect in-person in a meaningful way.