TL;DR

Service Desk Specialist (Caretech): Receiving and processing incident reports and support requests from corporate customers with an accent on daily problem-solving and customer interface tasks. Focus on resolving challenging IT problems in a hectic environment while supporting healthcare and social care professionals.

Location: Hybrid in Kuopio, Finland

Company

%hirify_global% Care is modernizing the Nordic health and social care sector with modular, open, and interoperable software, and is part of %hirify_global%, a leading software and digital engineering services company with global market reach.

What you will do

Receive and solve IT problems for corporate customers in Finnish and English on a daily basis.
Receive and process incident reports and support requests from customers.
Join an expert and encouraging work community within an international organization.
Solve challenging, interesting, and varied IT problems.
Have access to necessary tools, including phone, laptop, and remote communication tools.

Requirements

A suitable IT education or final stage of studies.
SQL skills.
Skilled problem solver who enjoys working in a hectic environment.
Fluent oral and written Finnish and English skills.

Nice to have

ServiceNow expertise.

Culture & Benefits

Be part of important work developing healthcare for society.
Opportunity for professional growth in an open and friendly culture.
Outstanding work-life balance with a flexible hybrid work model.
Encouragement for curiosity and continuous learning, including a global 'Keep Learning Week' twice a year.
Commitment to diversity, equity, and inclusion in the workplace.

Hiring process

Background checks will be performed on all final candidates.
The position will be filled as soon as the right person is found.