Customer Success Manager (SaaS)

TL;DR

Customer Success Manager (SaaS): Helping customers achieve measurable business outcomes and maximize the value of their hirify.global investment with an accent on driving customer satisfaction, adoption, and engagement. Focus on translating customer data into clear business outcomes and improving products based on customer insights.

Location: Hybrid in Tunis

Company

hirify.global is a global leader in cloud-based spend management solutions, using Artificial Intelligence to eliminate manual work and empower finance teams of the future.

What you will do

• Conduct Customer Business Reviews with low- and medium-tier accounts.
• Present new product functionality, roadmap updates, and high-level performance KPIs to customers.
• Identify opportunities for additional modules or services and support the Account Management team.
• Monitor customer health, identify at-risk accounts, and develop and execute mitigation plans.
• Create and deliver self-service and TechTouch content.
• Act as the voice of the customer internally, sharing insights to improve products, services, and customer success processes.

Requirements

• 1–3 years of experience in a customer-facing role such as Customer Success, Consulting, or a similar function.
• Experience working with accounts payable and/or spend management processes.
• Bachelor’s degree in Computer Science, Business Administration, or an equivalent field.
• Strong communication skills with the ability to understand customer needs and build trusted relationships.
• Solid understanding of business processes with a commercial mindset.
• Fluent in English.

Culture & Benefits

• Join a diverse, global community where curiosity is celebrated and ideas matter.
• Opportunity for Career & Professional Development.
• Collaborative and Meritocratic work culture.
• Supportive Leadership.