Customer Advocacy Manager (SaaS)

TL;DR

Customer Advocacy Manager (SaaS): Growing and improving the customer advocacy arm by identifying success stories and finding ways to share them to the broader market with an accent on organization and participation. Focus on sourcing customers and their stories for various marketing initiatives like speaking at industry events, participating in webinars and speaking to industry analysts.

Location: Remote (United States)

Company

hirify.global is the most trusted global leader in data-first contract lifecycle management (CLM) software.

What you will do

• Increase the number of customers talking about hirify.global in the market.
• Manage the existing customer advocacy program and platform.
• Oversee the sourcing and production of customer story assets like case studies, video testimonials, quotes, etc.
• Lead review platform efforts (G2, Gartner Peer Insights, etc.) to increase the number of reviews.
• Source customers and their stories for various marketing initiatives.
• Manage the reference program, enabling the sales team to better leverage happy customers.

Requirements

• Proven track record (3+ years) of owning a customer voice program and up-leveling it.
• 7+ years in software marketing.
• Extensive experience creating customer-focused content.
• Excel in customer-facing roles and holding customer relationships.
• Ability to project manage across various teams in an organization.
• Proficient in managing, tracking and forecasting a budget.

Nice to have

• Bachelor of Science or Bachelor of Arts degree or equivalent experience.
• Knowledge of the contract management, legal tech, procurement, or sales operations.

Culture & Benefits

• Committed to an environment of acceptance where you are free to bring your full self to work.
• Support multiple Employee Resource Groups (ERGs).
• Offer a working environment that supports healthy work/life balance, including floating holidays and a quarterly, no-questions-asked wellness day.