Principal AI Engineer (AIOps)

TL;DR

Principal AI Engineer (AIOps): Designing and building AI agents for hirify.global’s Edwin AI platform, integrating observability data with ITSM systems like ServiceNow. Focus on safe, deterministic actions, incident enrichment, workflow orchestration, and MTTR reduction in large-scale enterprise environments.

Location: This role is open to candidates based in or near San Francisco, CA.

Salary: $215,160—$268,950 USD

Company

hirify.global is the AI-first hybrid observability platform powering the next generation of digital infrastructure.

What you will do

• Design and implement AI agents within Edwin AI to reason over metrics, logs, topology, and change data.
• Build and operate deep integrations with ServiceNow (Incidents, Problems, Changes, CMDB).
• Translate observability insights and RCA outputs into ServiceNow-native actions and workflows.
• Define and enforce guardrails, validation, auditability, and human-in-the-loop controls for AI actions.
• Partner with Product, Platform, and Observability teams to shape Edwin AI agent capabilities.
• Provide technical leadership and mentorship on agentic AI system design.

Requirements

• 8+ years of backend or platform engineering experience.
• Proven experience building distributed, microservices-based systems at scale.
• Hands-on experience integrating with ServiceNow or enterprise ITSM platforms.
• Production experience building AI agents or LLM-powered systems that invoke tools or workflows.
• Strong proficiency in Java and/or Python.
• Experience with Kubernetes, containers, and cloud-native systems.

Culture & Benefits

• Comprehensive health, dental and vision coverage.
• Generous parental leave policies.
• Access to Employee Assistance Program and various Wellness programs.
• 401K with company matching.
• Lifestyle Spending Account.
• Unlimited vacation policy.