Technical Support Enablement Trainer (EdTech)

TL;DR

Technical Support Enablement Trainer (EdTech): Building and delivering world-class training content for the Customer Success team, focusing on product knowledge, issue identification, and customer engagement best practices. Focus on facilitating live training sessions, managing learning materials, and collaborating with stakeholders to improve training effectiveness.

Location: Raleigh, North Carolina

Company

hirify.global is a company focused on data storage technologies.

What you will do

• Develop, implement, and scale training content for the Customer Success team.
• Facilitate live training sessions, webinars, and workshops.
• Maintain a library of up-to-date learning materials and certifications.
• Collaborate with stakeholders to identify skill gaps and prioritize enablement initiatives.
• Analyze performance data and recommend improvements to drive measurable business outcomes.

Requirements

• Proven track record in designing and delivering effective training programs for customer-facing teams.
• Experience with highly technical support procedures in similar industries to hirify.global.
• Strong facilitation and presentation skills, both virtual and in-person.
• Excellent written communication and instructional design capabilities.
• Familiarity with LMS platforms, adult learning principles, and training evaluation methods.
• Willingness to travel up to 30%.

Nice to have

• Solid understanding of virtualization and containerization technologies, including VMware and Docker.
• Advanced Networking, switch configuration and troubleshooting.
• Knowledge of data storage technologies, such as SAN, NAS, DAS, and cloud storage.
• Proficient in bash scripting.
• Hands-on lab and hardware management experience.

Culture & Benefits

• Work closely with Customer Success leadership, Technical Enablement, Product Management, and R&D teams.
• Ensure Customer Success Managers (CSMs), Customer Success Engineers (CSEs), and Professional Services Engineers (PSEs) have the skills, knowledge, and tools needed to drive customer adoption, retention, and satisfaction.