Team Lead Forward Deployed Engineering (AI)

TL;DR

Team Lead Forward Deployed Engineering (AI): Leading a high-impact team of FDEs which delivers strategic enterprise deployments, ensuring consistent deployment excellence, predictable delivery, and strong engineering quality in complex enterprise environments. Focus on scalable field engineering practices, technical leadership, and driving project delivery management.

Location: Must be based in Germany with options to work from home or our offices in Berlin/Munich.

Company

hirify.global is a fast-growing startup revolutionizing customer service with a voice-first Generative AI platform for contact centers.

What you will do

• Lead and develop a team of Forward Deployed Engineers (FDEs).
• Own capacity planning and staffing across strategic projects.
• Drive engineering delivery, managing milestones, dependencies, and risks.
• Establish time tracking and delivery visibility.
• Provide technical leadership and escalation support for architecture and production issues.
• Create scalable field engineering practices, patterns, and playbooks.
• Translate recurring customer needs into productization proposals.
• Partner with customer engineering and enterprise stakeholders to build technical trust.

Requirements

• 8+ years in software engineering, systems integration, DevOps, or data engineering roles with meaningful production responsibility.
• Proven ability to lead and develop engineers.
• Demonstrated success delivering complex technical projects in large enterprise environments.
• Strong capabilities across backend engineering, APIs, cloud platforms, Kubernetes, infrastructure-as-code, and databases.
• Ability to personally own and drive smaller technical workstreams and jump into debugging.
• Strong planning, prioritization, capacity thinking, and risk management.
• Confident and credible customer-facing communication with technical stakeholders.

Nice to have

• Experience building or integrating AI/LLM-powered systems (agent workflows, orchestration, evaluation, vector DBs, guardrails), ideally in forward-deployed or solutions engineering environments.

Culture & Benefits

• Diverse team of 40+ nationalities with flat hierarchies.
• Opportunity to build and scale your career in Conversational AI SaaS.
• Deutschland ticket, Urban Sports Club, Job Rad, Nilo Health, weekly sponsored office lunches.
• Competitive compensation and equity package.
• Flexible working hours, 28 vacation days, and workation opportunities.
• Access to a training and development budget for continuous growth.
• Regular team events, game nights, and social activities.

Hiring process

• Recruiter video call
• Meet your manager
• Technical Interviews
• Bar Raiser Interview