Senior Technical Account Manager (Web3)

TL;DR

Senior Technical Account Manager (Web3): Serving as a trusted technical advisor for enterprise customers after hirify.global adoption, ensuring long-term value, adoption expansion, and advocacy with an accent on optimizing solution architectures, guiding enterprises on emerging blockchain technologies, and channeling customer insights to product teams. Focus on conducting architectural reviews, advising on best practices for secure and scalable blockchain deployments, and building strategic technical partnerships.

Location: We are a global remote company with an HQ in Miami, Florida. International ranges, in local currency, will be discussed during the hiring process with applicable candidates.

Salary: $172,000–$215,000 per year (US OTE range).

Company

hirify.global is a cloud-based infrastructure company that powers the blockchain ecosystem, enabling businesses to build Web3 applications.

What you will do

• Partner with Customer Success Managers and Sales to identify expansion opportunities within existing accounts.
• Act as the primary technical advisor and advocate for enterprise accounts, ensuring measurable outcomes through adoption, retention, and growth.
• Lead onboarding, enablement, and training sessions that reinforce customer confidence and accelerate time-to-value.
• Optimize solution architectures post-sale, advising on scalability, performance tuning, cost efficiency, and security best practices.
• Create and deliver technical workshops, quarterly business reviews, and roadmap sessions.
• Capture customer insights and feature requests, and partner with Product and Engineering to ensure customer needs shape hirify.global’s roadmap.

Requirements

• 4–6 years of experience in a technical, customer-facing role such as Technical Account Manager, Solutions Architect, or Sales Engineer.
• Strong technical background with proficiency in programming languages (e.g., TypeScript, Go, Python, or Rust) and cloud platforms (AWS, GCP, Azure).
• Solid understanding of Web3 technologies, including JSON-RPC protocols, blockchain APIs, and major networks (e.g., EVM, Solana, Bitcoin).
• Ability to conduct architectural reviews, identify optimization opportunities, and advise on best practices for secure, scalable blockchain deployments.
• Proven track record of building trusted technical partnerships that drive customer retention and account expansion.
• Strong communication and presentation skills, able to simplify technical concepts for executive audiences while diving deep with engineering teams.

Culture & Benefits

• Global remote company with high-performance global data infrastructure.
• Compensation philosophy includes pillars to ensure fair and unbiased compensation for all employees.
• Competitive benefit package in all locations where we operate.
• Commitment to discussing compensation openly and honestly during the hiring process.
• Equal opportunity employer, providing consideration for employment without regard to race, color, religion, sex, etc.