TL;DR

Head of Social Media Support (Crypto): Building and leading high-performance social support programs across various platforms with an accent on global social support strategies, crisis management, and real-time user engagement. Focus on elevating social listening, triage, and resolution for account issues, and collaborating cross-functionally to address root issues and ensure effective public messaging.

Location: Hybrid remote position within the US, requiring mandatory in-person attendance at team and company-wide offsites multiple times annually.

Salary: $201,365–$236,900 USD base annually, plus bonus eligibility, equity, and benefits.

Company

%hirify_global% is on a mission to increase economic freedom in the world by building the emerging onchain platform and future global financial system.

What you will do

Champion %hirify_global%’s Global Social Support strategies, define roadmaps, playbooks, and voice/tone.
Build and lead a high-performance social support program across Reddit, X, LinkedIn, and adjacent channels.
Define global Crisis Management playbooks and workflows, managing crisis responses efficiently.
Elevate real-time social listening, triage, and resolution for account issues, verification, and fraud.
Host cross-functional collaboration with Fraud, Product, Trust & Safety, and Engineering teams.
Oversee escalation workflows, including human handoffs from AI to expert responders.

Requirements

8+ years leading social programs, ideally in high-growth tech, fintech, or crypto.
Proven track record managing high-volume social support environments with strong public visibility.
Rich experience presenting to C-suite executives and influencing senior cross-functional stakeholders.
Deep understanding of AI + human support workflows.
Comfortable being “on point” for high-stakes, real-time events and shaping the narrative under pressure.
Solid understanding of crypto industry challenges and aligned with %hirify_global%'s mission.

Nice to have

Experience in regulated industries or with government/press scrutiny.
Background in crisis comms, incident response, or risk management.
Familiarity with social listening/triage tools (Sprinklr, Salesforce).

Culture & Benefits

Remote-first culture with required in-person participation for offsites.
Medical, Dental, Vision Plan, Health Savings Account, Disability and Life Insurance.
401(k) plan with company match.
Wellness Stipend, Mobile/Internet Reimbursement, Connections Stipend.
Volunteer Time Off, Fertility Counseling and Benefits, Generous Time off/Leave Policy.
Option of getting paid in digital currency.

Hiring process

%hirify_global% is piloting an AI tool for initial screening interviews for select roles.
A human recruiter will review interview responses, provided in the form of a voice recording and/or transcript.
An AI interview intelligence platform may transcribe and summarize interview notes for interviewers.
AI is not used to make decisions impacting employment.