Head of Social Media Support (Crypto)

TL;DR

Head of Social Media Support (Crypto): Building and leading high-performance social support programs across various platforms with an accent on global social support strategies, crisis management, and real-time user engagement. Focus on elevating social listening, triage, and resolution for account issues, and collaborating cross-functionally to address root issues and ensure effective public messaging.

Location: Hybrid remote position within the US, requiring mandatory in-person attendance at team and company-wide offsites multiple times annually.

Salary: $201,365–$236,900 USD base annually, plus bonus eligibility, equity, and benefits.

Company

hirify.global is on a mission to increase economic freedom in the world by building the emerging onchain platform and future global financial system.

What you will do

• Champion hirify.global’s Global Social Support strategies, define roadmaps, playbooks, and voice/tone.
• Build and lead a high-performance social support program across Reddit, X, LinkedIn, and adjacent channels.
• Define global Crisis Management playbooks and workflows, managing crisis responses efficiently.
• Elevate real-time social listening, triage, and resolution for account issues, verification, and fraud.
• Host cross-functional collaboration with Fraud, Product, Trust & Safety, and Engineering teams.
• Oversee escalation workflows, including human handoffs from AI to expert responders.

Requirements

• 8+ years leading social programs, ideally in high-growth tech, fintech, or crypto.
• Proven track record managing high-volume social support environments with strong public visibility.
• Rich experience presenting to C-suite executives and influencing senior cross-functional stakeholders.
• Deep understanding of AI + human support workflows.
• Comfortable being “on point” for high-stakes, real-time events and shaping the narrative under pressure.
• Solid understanding of crypto industry challenges and aligned with hirify.global's mission.

Nice to have

• Experience in regulated industries or with government/press scrutiny.
• Background in crisis comms, incident response, or risk management.
• Familiarity with social listening/triage tools (Sprinklr, Salesforce).

Culture & Benefits

• Remote-first culture with required in-person participation for offsites.
• Medical, Dental, Vision Plan, Health Savings Account, Disability and Life Insurance.
• 401(k) plan with company match.
• Wellness Stipend, Mobile/Internet Reimbursement, Connections Stipend.
• Volunteer Time Off, Fertility Counseling and Benefits, Generous Time off/Leave Policy.
• Option of getting paid in digital currency.

Hiring process

• hirify.global is piloting an AI tool for initial screening interviews for select roles.
• A human recruiter will review interview responses, provided in the form of a voice recording and/or transcript.
• An AI interview intelligence platform may transcribe and summarize interview notes for interviewers.
• AI is not used to make decisions impacting employment.