TL;DR

Technical Team Lead (Salesforce): Providing hands-on product and customer support for AgentSync's insurance technology platform with an accent on building trusted customer relationships and streamlining support processes. Focus on leveraging Salesforce expertise to understand customer needs, document issues, and contribute to product feedback loops.

Company

%hirify_global% is one of the world's leading professional services companies, transforming clients' business, operating, and technology models for the digital era.

What you will do

Provide hands-on product and customer support.
Build trusted relationships with customers, exceeding expectations.
Utilize Salesforce and product knowledge to understand customer requests.
Act as the 'voice of customer' for internal product, engineering, and sales teams.
Document and communicate customer support requests, resolutions, and bugs.
Create and iterate on support and product feedback loop processes.

Requirements

5+ years of work experience in a Mid-Market/Enterprise SaaS environment.
Experience with Salesforce configuration, administration, or as a power user.
5+ years in a hands-on product/customer support, customer success, or technical account management role.
Natural problem-solver comfortable with complexity and ambiguity.
High-energy, team-first attitude, motivated to work collaboratively.
Demonstrated ability to partner cross-departmentally to improve strategy and processes.
Ability to coach, train, and mentor others for team success.

Nice to have

Salesforce Trailhead experience or progress towards a Salesforce Admin Certification.

Culture & Benefits

Work in a high-caliber team that appreciates and supports one another.
Uphold an energetic, collaborative, and inclusive workplace.
Opportunity to build a personalized career path.
Focus on doing what is right for people, clients, company, communities, and climate.
Be part of a global community with over 300,000 associates.