TL;DR

Director, Command Center (AI): Building, leading, and scaling a centralized operations hub for real-time monitoring, incident response, and performance management across a data center fleet with an accent on operational strategy, organizational structure, and technology roadmap. Focus on establishing 24x7 mission-critical infrastructure support, driving automation, and ensuring system reliability in a high-growth AI environment.

Location: Hybrid in Livingston, NJ. Remote work may be considered for candidates located more than 30 miles from an office, but new hires will attend onboarding at one of our hubs within their first month, and teams gather quarterly for collaboration. This position requires access to export controlled information, therefore applicant must be a U.S. person (U.S. citizen, national, lawful permanent resident, refugee, or asylee) or otherwise eligible to access such information.

Salary: $180,000–$264,000

Company

%hirify_global% is a product company providing an essential cloud platform for AI, enabling innovators to build and scale AI with confidence.

What you will do

Build and scale a world-class Command Center for global data center operations.
Develop operational frameworks, processes, SLAs, and escalation paths for 24x7 monitoring and incident response.
Lead a cross-functional team focused on real-time performance monitoring, automation, tooling, and incident command.
Partner with various teams (Data Center Operations, Engineering, Networking, Security, Facilities Engineering, Capacity Planning) to enhance reliability and efficiency.
Implement automation, analytics, and remote operations technologies to improve visibility and reduce manual intervention.
Establish KPIs, dashboards, and reporting for operational insight and executive visibility.

Requirements

10+ years of experience in mission-critical operations, remote operations, or command center leadership.
Experience establishing or scaling a 24x7 command center or remote monitoring environment.
Strong background in automation, telemetry, monitoring tools, and operational analytics.
Proven ability to lead high-performing teams in fast-paced, high-availability environments.
Demonstrated success in driving operations excellence, process optimization, and large-scale transformation.
Must be a U.S. person (U.S. citizen, lawful permanent resident, refugee, or asylee) or otherwise eligible to access export-controlled information.

Culture & Benefits

Competitive base salary with discretionary bonus and equity awards.
Comprehensive benefits including medical, dental, and vision (100% paid), life insurance, and disability.
Financial benefits like 401(k) with employer match, Flexible Spending Account, Health Savings Account, and Employee Stock Purchase Program (ESPP).
Support for mental wellness and family-forming (Spring Health, Carrot), paid parental leave, and childcare support (Kinside).
Flexible PTO and tuition reimbursement.
Catered lunch each day in office/data center locations and a casual work environment.