Incident & Problem Manager (Fintech)

TL;DR

Incident & Problem Manager (Fintech): Leading and owning the end-to-end incident and problem management process for a fast-growing financial technology firm with an accent on coordinating technical triage, managing escalations, and stakeholder communication. Focus on driving continuous improvement, strengthening operational resilience, and ensuring service reliability within a regulated environment.

Location: Hybrid, based in the UK (Milton Keynes office)

Company

hirify.global is the UK’s fastest-growing financial technology (Fintech) firm focused on helping established SMEs.

What you will do

• Lead and own the end-to-end incident and problem management process, ensuring swift and collaborative handling.
• Coordinate technical triage during incidents, identifying root causes and ensuring resolution.
• Manage escalations and provide clear communication with stakeholders.
• Drive continuous improvement from incidents through post-incident reviews and action tracking.
• Partner with technology teams to improve service resilience and reliability.
• Establish robust incident and resilience reporting, including leading response during scenario testing.

Requirements

• Proven experience in incident and problem management, ideally within financial services or regulated industries.
• Ability to lead with clarity, calmness, and purpose under pressure.
• Strong analytical mindset for data-informed decisions.
• Excellent communication skills with confidence to engage and influence stakeholders.
• Experience improving processes, tooling, and reporting for operational resilience.
• Must be based in the UK for hybrid working with the Milton Keynes office.

Culture & Benefits

• Full onboarding support and continuous development opportunities.
• Options for flexible and hybrid working.
• Regular social activities.
• Pension contributions and discretionary bonus scheme.
• Private health cover and life assurance.
• Family-friendly policies including enhanced Maternity & Paternity leave.