TL;DR

Incident & Problem Manager (Fintech): Leading and owning the end-to-end incident and problem management process for a fast-growing financial technology firm with an accent on coordinating technical triage, managing escalations, and stakeholder communication. Focus on driving continuous improvement, strengthening operational resilience, and ensuring service reliability within a regulated environment.

Location: Hybrid, based in the UK (Milton Keynes office)

Company

%hirify_global% is the UK’s fastest-growing financial technology (Fintech) firm focused on helping established SMEs.

What you will do

Lead and own the end-to-end incident and problem management process, ensuring swift and collaborative handling.
Coordinate technical triage during incidents, identifying root causes and ensuring resolution.
Manage escalations and provide clear communication with stakeholders.
Drive continuous improvement from incidents through post-incident reviews and action tracking.
Partner with technology teams to improve service resilience and reliability.
Establish robust incident and resilience reporting, including leading response during scenario testing.

Requirements

Proven experience in incident and problem management, ideally within financial services or regulated industries.
Ability to lead with clarity, calmness, and purpose under pressure.
Strong analytical mindset for data-informed decisions.
Excellent communication skills with confidence to engage and influence stakeholders.
Experience improving processes, tooling, and reporting for operational resilience.
Must be based in the UK for hybrid working with the Milton Keynes office.

Culture & Benefits

Full onboarding support and continuous development opportunities.
Options for flexible and hybrid working.
Regular social activities.
Pension contributions and discretionary bonus scheme.
Private health cover and life assurance.
Family-friendly policies including enhanced Maternity & Paternity leave.