TL;DR

Senior Account Manager (SaaS): Leading and developing key customer relationships within a high-growth insurance technology environment with an accent on retention, value realization, and strategic alignment. Focus on managing complex customer lifecycles, driving platform adoption, and acting as a trusted advisor to bridge technical capabilities with business objectives.

Location: Remote (Flexible working location)

Company

%hirify_global% is a no-code insurance SaaS provider dedicated to digitalizing the $4 trillion global insurance industry.

What you will do

Own and cultivate key customer relationships throughout the entire client lifecycle.
Lead strategic planning, customer communication, and business review meetings.
Coordinate delivery execution alongside technical teams and solution specialists.
Provide high-level technical guidance, translating platform capabilities into clear business value.
Identify growth, upsell, and renewal opportunities to drive long-term customer success.
Mentor junior account managers and contribute to the refinement of internal best practices.

Requirements

Proven experience in B2B account management or customer success within SaaS environments.
Strong background in managing complex, long-term stakeholder relationships.
Ability to understand and communicate technical concepts and SaaS delivery models effectively.
Excellent organizational, prioritization, and problem-solving skills.
Proficiency with project management tools such as Jira.
Fluency in English required.

Nice to have

Previous experience working within the insurance industry.

Culture & Benefits

Flexible working hours and location with a focus on results over process.
Health insurance or sports compensation package provided.
Flat organizational structure without corporate hierarchy.
Supportive, employee-friendly environment emphasizing work-life balance.
Opportunity to work on innovative solutions in the insurtech space.