Senior/Lead Solution Engineer (Presales) Italy (Ai)

TL;DR

Senior/Lead Solution Engineer (PreSales) (AI): Helping customers understand the value of hirify.global's conversational AI platform with an accent on guiding prospects through their technical journey. Focus on shaping solutions, validating feasibility, and ensuring each engagement is grounded in business impact.

Location: Remotely in Europe

Company

hirify.global’s voice-first GenAI platform for contact centers is built on the best AI technology to automate customer service with natural-sounding conversations for outstanding experiences on all communication channels.

What you will do

• Be responsible for the full spectrum of the technical sales process, from identifying customer pain to proving solutions.
• Work closely with assigned sellers, co-owning accounts, and sales campaigns in the assigned territory.
• Develop territory plans, participate in sales calls, lead technical deep dives, and conduct Proof of Value / Proof of Concept sessions with customer technical teams.
• Contribute to improving internal processes, documentation, and ways of working.
• Represent the customer voice in roadmap conversations with Product and Engineering.

Requirements

• 5+ years of experience as a Solution Engineer (or similar role) at a SaaS or enterprise technology company.
• Strong technical depth - ideally spanning APIs, cloud ecosystems, integrations, and enterprise architecture.
• Experience guiding customers through complex sales cycles.
• Ability to translate between technical detail and business outcomes with clarity and confidence.
• Fluency in the local language of the market you cover plus English.
• A structured, calm approach to problem-solving, even in high-pressure situations.

Nice to have

• Experience in contact center or VOIP/Telephony.
• Familiarity with sales tools such as Salesforce.

Culture & Benefits

• Join a diverse team of 40+ nationalities with flat hierarchies and a collaborative company culture.
• Opportunity to build and scale your career at the intersection of customer-facing roles and engineering in a dynamic startup on its journey to become an international leader in SaaS platforms for Conversational AI.
• Competitive compensation and equity package.
• Flexible working hours, 28 vacation days and workation opportunities.
• Access to a training and development budget for continuous professional growth.
• Hybrid work environment – we value flexibility but believe great collaboration happens when we connect in person.

Hiring process

• Recruiter video call → Meet your manager → Case Study → Peer+VP Interviews → Bar Raiser Interview