Customer Implementation Specialist (SaaS)

TL;DR

Customer Implementation Specialist (SaaS): Ensuring successful customer onboarding by managing account configuration, product setup, and initial training activities with an accent on consultative plans and customer objectives. Focus on analyzing customer usage data and adoption metrics to drive insights and actions, while coordinating with technical teams to address complex issues.

Location: Costa Rica, hybrid

Company

hirify.global is a global company that offers Software and Digital Engineering solutions.

What you will do

• Ensure successful customer onboarding by managing account configuration, product setup, and initial training activities.
• Develop and execute consultative plans to help customers achieve their business objectives and maximize product value.
• Monitor customer usage, adoption, and health metrics to drive long-term engagement and product success.
• Collaborate cross-functionally with Customer Success, Technical Support, and internal teams to resolve issues and enhance the customer experience.

Requirements

• Experience in customer onboarding, implementation, or customer success roles within a SaaS or technology environment.
• Strong consultative and relationship-building skills with the ability to understand and align to customer objectives.
• Familiarity with CRM systems such as Salesforce for account management and customer tracking.
• Basic understanding of IT concepts and exposure to IT security principles.
• Ability to analyze customer usage data and adoption metrics to drive insights and actions.
• Excellent communication skills with the ability to support customers across different languages or time zones.

Culture & Benefits

• Global company with Software and Digital Engineering solutions.
• Focus on skills and does not discriminate based on various personal characteristics.