Social Insights Manager (Social Media)

TL;DR

Social Insights Manager (Social Media): Collating and processing social-first performance data to generate clear, actionable insights and recommendations for clients. Focus on crafting performance analysis narratives, developing data-driven strategies, and building real-time social dashboards.

Location: Hybrid working (3 days in office, 2 from home) in London, UK.

Company

hirify.global is an independent social media agency connecting brands with audiences at scale, with ambitious growth plans in the UK and US.

What you will do

• Collate and process high volumes of social-first performance data.
• Monitor and report on campaign and always-on performance, distilling actionable insights.
• Present findings and recommendations to clients.
• Collaborate with strategists to develop data-driven work for clients and new business.
• Create client-specific, real-time social dashboards.
• Develop agency propositions on reporting and 'which metrics matter'.

Requirements

• Proven experience in a social insights or analytics role within a social, creative, or media agency.
• Deep expertise in building custom Sprinklr dashboards and automated data pipelines.
• Advanced Excel skills, including pivot tables, complex formulas, and forecasting.
• Strong experience building and analyzing customer audience segments using consumer insights platforms.
• Proficiency across a wide range of social listening and reporting tools (e.g., Brandwatch, Sprinklr, Meta Ads Manager, TikTok Insights).
• Hybrid working in London (3 days in office, 2 from home).

Culture & Benefits

• Competitive salary aligned with experience and salary bandings.
• 25 days annual leave plus Birthday Day off and Wellbeing Day off with a £50 voucher.
• Two weeks work from anywhere benefit.
• Free breakfast, snacks, and drinks in the office.
• Private Healthcare cover, Cycle to work scheme, Tech scheme.
• Weekly team socials, Book Club, and Social Club.
• Dog-friendly office.
• Inclusive and supportive team culture focused on client success and personal growth.