Technical Services Engineer

TL;DR

Technical Services Engineer (SQL Server): Responsible for logging and resolving tickets, maintaining customer interactions, and contributing to various areas like Technical Support, Bug Investigations, and Knowledge Base. Focus on teamwork, owning tickets until resolution, and building positive relationships with colleagues and customers.

Location: Hybrid-working model with office presence in Belfast, London, or Preston.

Company

hirify.global Group is a rapidly growing group of businesses offering software and payments solutions.

What you will do

• Log and address tickets efficiently.
• Maintain detailed records of customer interactions.
• Engage with customers professionally and amicably.
• Contribute to Technical Support, Bug Investigations, and Knowledge Base Articles.
• Participate in Onboarding, Migrations, and Bespoke Template work.
• Prioritise teamwork and taking ownership of tickets until resolution.

Requirements

• Experience of database use (preferably SQL Server).
• Experience working in customer service in an IT environment.
• Experience in using and supporting Windows OS and Windows Office applications.
• Experience in dealing with customers face-to-face, online, or by telephone.
• Exceptional interpersonal and communication skills, both verbal and written.
• Proven strong analytical, problem-solving, logical thinking and decision-making skills.

Culture & Benefits

• Life Assurance and Group Income Protection.
• Private medical cover with cash plan.
• Enhanced Company Pension.
• Hybrid-working model with 25 days annual leave + your birthday off.
• Employee wellbeing perks – including Peppy Health, Perkbox, etc.
• Enhanced maternity, paternity and adoption pay.