TL;DR

Chargeback Specialist: Managing Tebex’s risk profile by reviewing disputes, safeguarding payouts, and identifying emerging fraud patterns with an accent on maintaining industry-leading chargeback performance while striking the right balance between seller experience and platform safety. Focus on proactively identifying emerging fraud trends, assessing seller payouts for risk, and providing risk and fraud guidance to internal teams.

Location: Remote (Global)

Company

%hirify_global% is empowering in-game creators to build sustainable businesses on the world’s leading UGC monetization platform.

What you will do

Review inbound chargebacks, create defense documentation, and manage disputes in line with established processes.
Assess seller payouts and projects flagged for potential risk or fraud concerns.
Identify emerging fraud trends and proactively surface insights to relevant stakeholders.
Respond to risk and fraud-related payment inquiries from sellers through support systems.
Collaborate with internal teams to provide risk and fraud guidance where needed.
Maintain high standards of accuracy, consistency, and attention to detail across all workflows.

Requirements

1+ year of experience in payments, fraud prevention, or customer-facing risk-related roles.
Strong attention to detail with a structured, process-driven approach to work.
Excellent written and verbal communication skills.
Proven ability to assess risk and apply sound judgment.
Solid problem-solving skills with the ability to work independently.

Nice to have

Experience handling chargebacks, disputes, or working with payment providers.
Familiarity with AML, KYC, or compliance-related processes.
Interest in gaming, digital marketplaces, or creator-driven platforms.

Culture & Benefits

Work from home or anywhere that works for you.
Comprehensive Private Health Insurance.
Stock Options to share in company success.
Wellness Reimbursement for mental health therapy, fitness, and related equipment.
Dedicated Gaming Allowance for games and equipment.
33 paid days off per year (including UK bank holidays).
Annual Compensation Review and Personal Development Budget.

Fraud Specialist (Fintech)