Customer Success Manager (IT Services)

TL;DR

Customer Success Manager (IT Services): Shaping the adoption, value, and trust of internal IT services across NN Group with an accent on translating customer needs into actionable input and driving adoption. Focus on steering discussions on performance, priorities, and improvement, and guiding internal customers toward suitable infrastructure solutions.

Location: Hybrid working in The Hague, Netherlands

Salary: €5,765–€8,236 per month

Company

hirify.global is a corporate group supporting over 20 million customers in an international working environment.

What you will do

• Act as the primary point of contact for a defined group of internal customers.
• Capture needs, signals, and pain points, translating them into input for product owners.
• Drive adoption of infrastructure services through alignment sessions and clear communication.
• Chair customer boards and steer discussions on performance, priorities, and improvement.
• Guide internal customers towards the most suitable infrastructure solutions.

Requirements

• University-level of thinking and a strong understanding of IT infrastructure.
• Experience in customer-facing or commercial roles such as customer success, account management, or consultative selling.
• Ability to steer group discussions, read social dynamics, and follow up one-on-one.
• Confidence to balance empathy with strategic direction, especially during standardisation.
• A proactive mindset and the ability to define your own approach to customer success.

Culture & Benefits

• Inclusive, inspiring work environment with support for skill development.
• 13th month and holiday allowance, plus 27 leave days and one Diversity Day.
• Modern pension administered by BeFrank.
• NS Business Card 2nd class for unlimited private and business travel (or kilometre declaration for own transport).
• Allowances for setting up a home office and for internet use.
• International environment with teams across the Netherlands, Spain, and the Czech Republic.